COMMUNITY FAQ...
Oakwood Terrace
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Community FAQ
What are the key points of contact?
Visit: univprop.com/contact
What are the pertinent documents?
Visit: univprop.com/membership-login
Username: oakwood
Password: member2012
How to deal with HOA violations?
You are required to resolve HOA violations ASAP and notify the HOA upon completion. Per the HOA bylaws, failure to comply can result in fines and eviction. Below are some examples to help illustrate the process:
- Lawn: If you receive a letter for your grass being overgrown, mow your yard ASAP and respond back to the HOA letting them know the issue has been resolved.
- Receptacles: If you receive a letter for leaving your trash/recycling receptacles out, put them away ASAP and respond back to the HOA letting them know the issue has been resolved.
- Mildew: If you receive a letter for mildew (e.g. sidewalk, fence, driveway, house, etc), pressure washed ASAP and respond back to the HOA letting them know the issue has been resolved.
★ For violations you cannot resolve on your own email us ASAP and attach a copy of the HOA violation.
How to handle maintenance and repairs?
For minor maintenance or repairs (less than $500), here are a few options:
- Option #1: You can do it yourself—pending our approval (you must request approval from us first).
- Option #2: You can use your home warranty (888-682-1043)—coverage dependent (review details, i.e. FAQ/Lease).
- Option #3: You can use the Thumbtack app to hire local professionals (ideal for things not covered by home warranty).
For major repairs (more than $500), you need to submit a request to us via your online portal.
★ Refer to the responsibilities section of your lease.
What's covered by the home warranty?
Visit: ahs.com/request-service to look up your active warranty or view this warranty example.
★ You are responsible for paying the service call fee.
Why $100k liability to landlord?
Refer to the insurance and addendum sections of your lease. In the event of unforeseen circumstances, and in an effort to proactively protect our properties, you will need to be insured. You will need to carry an active insurance policy—with $100,000 liability insurance for damage to the landlord's property—during the term of your lease to help prevent catastrophic financial loss.
As your property management company, we cannot require renter's insurance to protect your personal belongings. Instead, we are legally permitted to require tenants to carry at least $100k liability in an effort to help protect the landlord's property. Most renter's insurance policies meet our minimum of $100,000 liability coverage for accidental resident-caused damage to the landlord’s property.
To help better illustrate this for you, here are some examples how a renters insurance policy might come in handy for you:
- Fire: In case of fire, you'd be provided a hotel while damages are fixed and you'd be compensated for lost belongings.
- Burglary: In case of burglary, damages from forced entry will be fixed and you'd be compensated for stolen belongings.
- Lawsuit: In case you're sued, e.g. your guest slips and falls then sues, you'd be covered in the event you're found to be liable.
★ The examples provided above are for informational purposes only, consult your insurance provider for policy and coverage details.
Why list us as additional interested party?
As your property management company, when you list us as an additional interested party (sometimes referred to as third-party designee) we will be notified about changes to your insurance policy. Here are some examples how it works:
- Early termination: In the event you cancel the policy prematurely, we will be notified.
- Failure to renew: In the event you forget to renew your policy, we will be notified.
- Spot-checks: In the event our office performs a checkup, your insurance will be confirmed.
How to purchase insurance?
You have two options:
- Option #1: You can purchase and/or renew an insurance policy through your online portal. This option will automatically update our system without any further action by you.
- Option #2:, Nationwide, Liberty Mutual, State Farm, etc). Then, log in to your online portal and under the "insurance" tab update your insurance policy information and upload proof of your insurance (i.e. Declaration or Certificate). You can purchase and renew your own insurance policy through a third-party (e.g. Farmers, Progressive, GEICO, Allstate
★ Please remember to keep your policy current and up-to-date. Failure to maintain proper liability insurance is an incurable breach of your lease contract.
Where's the online portal?
Visit: gonzalomanagement.appfolio.com/connect
★ Don't forget to bookmark this so you can refer back to it later.
Where's the condition report?
Visit: gonzalomanagement.com/report
★ Don't forget to complete this upon move-in, during lease renewals, and before you move-out.
What's the trash and recycling schedule?
Visit: hillsboroughcounty.org
How to deal with address changes?
Visit: usa.gov/mail
Visit: flhsmv.gov/license
★ Don't forget to update the mailing address on file for all your bills/accounts.
What are the school ratings?
Visit: greatschools.org
Where are the hospitals and clinics?
Visit: medicare.gov
What are rules for vehicle parking?
Refer to the parking and vehicles section in your lease. Each HOA varies and restrictions are always subject to change. Below you will find three ways to get the most accurate and up to date information:
- HOA Docs: Review the pertinent governing documents for the community.
- Key Contacts: Reach out to your key points of contact for the community.
- Other: Ask neighbors, do internet research, or if applicable, visit your community social media page/bulletin board.
To request a guest/parking pass email all:
ahester@univprop.com; kyoung@univprop.com; candiceg.oakwoodhoa@gmail.com; tinam.oakwoodhoa@gmail.com; karenh.oakwoodhoa@gmail.com
Include the following:
Address of the requestor:
Make/Model/Color of vehicle:
Vehicle tag:
Date requested:
*Email deadline is Monday-Thursday before 5:00 pm—failure to meet deadline may result in denial.
How to give us a review?
Visit: bbb.org/gonzalo-management
What are the rules for grills and fire pits?
No open flames are permitted. Why? Besides the potential fines/tickets you might get, or the financial liability you assume regardless of accidents, the most important reason is life safety. Whether or not you recognize the seriousness of open flames in a residential area, the fact is fire is dangerous. Again...
No grills, smokers, fire pits, or candles are permitted on the premises.
★ Please remember to notify your local Fire Marshal's Office or Fire Department if you see any fire hazards in your neighborhood. Visit: myfloridacfo.com/division/sfm/bfp/inspections
How to properly maintain HVAC?
The air conditioner (HVAC) will cause you many problems, if you fail to do the following:
- Replace the air filter [WATCH HERE]: If not, you'll pay with your health, higher electricity bills, and fees for being at fault.
- Flush the drain line [WATCH HERE]: If not, you'll suffer without AC when the system shuts off and it takes days to fix.
★ Don't forget the HVAC is the most important major appliance and will have the biggest adverse affect on you and your family if you fail to properly maintain the system.
What are the rules for holiday decorations?
Each HOA varies and restrictions are always subject to change. Below you will find three ways to get the most accurate and up to date information:
- HOA Docs: Review the pertinent governing documents for the community.
- Key Contacts: Reach out to your key points of contact for the community.
- Other: Ask neighbors, do internet research, or if applicable, visit your community social media page/bulletin board.
What to do for lockouts?
Lockouts are not covered by your home warranty, so you will need to contact a local locksmith. You can use the Thumbtack app to hire a local locksmith.
★ Please remember it is important to replace the batteries before they die on the electronic door locks and only use Duracell or Energizer batteries (do not use rechargeable batteries of any kind).
What are the plumbing don'ts?
As a simple rule only flush toilet paper down the toilet. Even if your items states 'disposable' or 'flushable' never flush it down the toilet. Also, only use the garbage disposal for soft or liquid plant-based biodegradable foods (never pour fats, oils, or greases down drains).
Here is a short list of items that should never enter the plumbing system (not an all-inclusive list):
- Food: Egg shells, nutshells, coffee grounds, cooking fats/oils/greases, etc.
- Hygienic: Floss, wipes (even if they say flushable), band-aids, ear swabs, feminine products, etc.
- Other: Condoms, toys, cat litter, paper towels, napkins, cotton balls, pads, sponges, any harsh cleaning products, etc.
★ Don't forget you want to avoid backups/clogs because the plumbing is a sanitation system that helps protect you and your family from communicable diseases.
What are the paint colors?
The following information is provided for touch-up painting only.
Interior paints:
- Ceilings: ProMar Interior Latex Ceiling — Color: SW 7006 Extra White (Finish/Sheen: Flat)
- Walls: Duration Home Interior — Color: SW 7029 Agreeable Gray (Finish/Sheen: Satin)
- Trim: Emerald Urethane Trim — Color: SW 7005 Pure White (Finish/Sheen: Simi-Gloss)
Exterior paints:
- Body: n/a
- Trim: n/a
- Door: n/a
You can use the Sherwin-Williams store-locator to fine a local paint store.
★ Refer to the alterations section of your lease.
What are the prohibited dog breeds?
What are the rules for emotional support animal (ESA) or service dogs?
You need to do the following:
- Us: You need to provide us as your management company proof of your ESA or service dog.
- HOA: The process varies, but you need to email the HOA directly and CC us so we're tracking.
As your property management company, we don't have any paperwork for you to complete, nor are there any fees to pay. However, you will have to contact the HOA directly to get their approval separately. For us, all you need to do is email all your supporting documentation, e.g. Email us your ESA letter from an appropriate licensed health care practitioner along with proof of current rabies vaccination.
To read the pertinent Florida Statutes, go to http://www.leg.state.fl.us/statutes and select the current year. Then, click on TITLE XXX SOCIAL WELFARE, and click on Chapter 413 to view the entire chapter. Additionally, go to, TITLE XLIV CIVIL RIGHTS, and click on Chapter 760 to view that chapter too.
How to survive a disaster or other emergency?
- Review the Evacuation Zone Lookup to determine if you are in one of the evacuation zones.
SEARCH YOUR ADDRESS WITH the Hurricane Evacuation Assessment Tool to check your zone for Mandatory Evacuation Orders AND TO FIND SHELTER INFORMATION. In the event an official Hillsborough County evacuation order is issued for your zone, you are required to vacatE the premises without delay.
Visit floridadisaster.org for real-time updates on mandatory evacuations.
To help ensure your family's survival in case of a disaster, see below for preparedness ideas...
Emergency go-bag:
- Walkie talkies
- Whistle
- Signal mirror
- Local area map
- Portable radios
- Can opener
- Multi-tool
- Fixed blade
- First aid kit
- Flashlights
- Battery banks
- Charging cords
- Extra batteries
- Compass
- Sleeping bag
- Lantern
- Headlamp
- Duct tape/zip ties
- 550 paracord
- Garbage bags
- Change of clothing
- Extra cash and snacks
- Hardcopies of important info (e.g. SSN, DL, passports, will, etc)
Home readiness:
- Supply of food (canned foods, bottled juices, non-perishables)
- Supply of drinking water (one gallon per person per day)
- Paper cups and plates with disposable utensils
- Feminine supplies, hygiene items, and hand sanitizer
- Extra baby food, formula, pet food, etc
- Pay extra attention to safeguarding important documents
- Fill buckets, sinks, and bathtubs with water for washing
- Fuel, propane, charcoal
- Fire Extinguishers
- Survival guide
- Battery power station with solar panels
- Surge protector power strip
- Extension cords
- First-aid medical bag
Other considerations:
- Check on neighbors
- Fill vehicle fuel tanks
- Fill propane tanks
- Allergen-free foods
- Glasses and hearing aids
- Double-check smoke/CO detectors (batteries)
- Prescriptions and other medicines
- Epinephrine auto-injector
- Asthma inhaler, AED, oxygen, etc
- Blood sugar monitor or strips
- Keep an emergency kit in vehicles
- Never drive through flooded areas
- Write down phone numbers you do not have memorized
- If you evacuate your home—switch off electrical main breaker power
- In the event of a major storm—clear yard (e.g. trash cans, grills, bikes, etc.)
Resources:
- Prepare your Emergency Water Supply
- Prepare your Emergency Food Supply
- Complete your Care Plan
- Contact your local Red Cross
- Find a safe place to go by texting "SHELTER" and your "ZIP CODE" to "43362"
- For example:
- Send a text to: "43362"
- With the following message: "Shelter 01234"
★ Consult governmental agencies or trained professionals if you have questions.
How do I participate in the neighborhood watch?
The neighborhood watch remains the most successful crime prevention program worldwide. The Neighborhood Watch program encourages and teaches citizens to recognize and report suspicious activity. If you think something is wrong or suspicious, it probably is; ALWAYS CALL 9-1-1!
★ Consult your local law enforcement agency if you have questions.
In an effort to help make your neighborhood and your community as safe as possible, see below for neighborhood watch considerations and ideas...
Security tips:
- Use cameras, dusk to dawn lighting, and motion lights
- Lock all doors/windows, to include parked vehicles (remove items from view)
- Park inside your garage and never leave the garage door open overnight
- Use an alarm system (even if you do not pay for alarm monitoring)
- Post no trespassing signs and if you have a fence, lock your gates
- Do not open the door for strangers and always keep your doors locked
- Have an emergency bug-out bag in case you need to leave your home quickly
- Own a firearm if comfortable; if not, get home defense pepper spray/gel
Safety tips:
- Have fire extinguishers, e.g. upstairs, downstairs, and inside the garage
- Keep a fully stocked medical bag, or at least a small to mid-sized first aid kit
- Store extra supplies: medicine, rice, beans, canned fruits/vegetables, and water
- Push-to-test smoke/CO detectors and replace batteries as needed
- Safely handle and securely control access to firearms
- Before you engage a threat, know what's in front and behind your target
Situation awareness tips:
- Look out for each other and stay safe
- Help each other, e.g. store your neighbor's packages if they're out of town
- Remove door hangers left on neighbor's doors if they're out of town
- Check on neighbors you haven’t seen in a week or more
Things to report to the police:
- Person or vehicle that sits in place for an unusual length of time...CALL 911
- Vehicle drives around frequently, slowing down, speeding up, etc...CALL 911
- Person looking into multiple cars and tries to open door handles...CALL 911
- Car leaves/arrives from a certain location, without lights at night...CALL 911
- Person conducting business out of car, van, truck or other vehicle...CALL 911
- Continuous repair operations at house (stripping stolen property)...CALL 911
- Screaming, excessive barking, or gunshots (burglary, assault, rape)...CALL 911
- Person exhibiting odd mental/physical behavior (needs medical aid)...CALL 911
- Sound of breaking glass or alarm going off (burglary or vandalism)...CALL 911
- Going door to door and checking backyard (traveling gypsy thieves)...CALL 911
- Person running at night carrying valuables (fleeing scene of crime)...CALL 911
- Forcing entrance or entering an unoccupied house (illegal squatters)...CALL 911
- Heavy traffic to and from a residence occurring daily (drug dealing)...CALL 911
- Loitering around schools, parks, or secluded areas (sex offenders)...CALL 911
- Offering items for sale at a very low price (selling stolen property)...CALL 911
- Appearing as lost delivery person at wrong address (burglary)...CALL 911
Friendly reminders:
- CITIZENS SERVE AS THE EXTRA “EYES AND EARS” OF LAW ENFORCEMENT. REPORT OBSERVATIONS OF SUSPICIOUS ACTIVITIES; NEVER TAKE ACTION DIRECTLY.
- Do not approach, follow or make any contact with suspicious persons or vehicles. If you can, write the tag number, color and make of the car and direction of travel. Also write a brief description of the suspicious person: race, hair color, height, build, etc. When in doubt, call 911. Let the police investigate. If you don’t call within two minutes of seeing suspicious activity, the chances are the suspect will get away.
★ Consult your local law enforcement agency if you have questions.
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